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Technology

Enterprise IP Communications Services

 

Convergent technologies that integrate the power of Internet, telephony, and mobile computing accessible through a large assortment of access devices both mobile and fixed to maximize productivity in a variety of workplace scenarios. Our solutions focus on ubiquity, agility, resiliency and redundancy at the same time complying with cost efficiency and “future proof” requirements for optimum savings and returns.

  • Unified Communication
    • End-to-end solutions that extend seamless communication services to employees and customers in all workspaces, whether they are at the corporate headquarters, at branch offices, or on the move.
  • Unified Messaging
    • Boost productivity and gain business process traction and velocity by enabling employees to send and retrieve messages on any device regardless of the location.
  • Presence
    • Touch, talk and team-up with co-workers and customers from without leaving your desk. Transform your desktop into a powerful communication and collaboration platform using KaiZenPH’s rich multimedia communications services.
  • Conferencing
    • Leverage best of breed KaiZenPH premises-based and hosted offerings to deploy robust, affordable and cost-efficient conferencing experience.
  • Unified Contact Center
    • Build your contact center into a strategic platform for differentiation against competitors. KaiZenPH extends contact center capabilities beyond simple telephone transactions to blend content-rich with responsive and engaging customer experience.

IT Infrastructure Service

KaiZenPH’s IT infrastructure services help you manage a variety of mission critical computing environments. The services cover the entire lifecycle, from assessment, strategy and design, to implementation and deployment services. We have the know-how, established procedures and resources to assist you in managing your infrastructure investments, improve operations and performance, and deliver business results.

 

  • Data Center Design Services - The services encompass the entire lifecycle, from assessment, strategy and design, to implementation and operational services of a specific or multi-purpose Data Center. The KaiZenPH Data Center Design Services consist of:
    • Data Center Feasibility Studies Project Cost Budgeting
    • Data Center Availability and Risk Assessment
    • Data Center Power and Cooling Systems Analysis
    • Data Center Technology Master Format Planning
    • Data Center Site Selection
    • Business Continuity and Disaster Recovery
  • Data Center Project Management - Our Data Center Project Management Services can help you reduce capital spending and project delivery time. Whether your project is as complex as implementing a new, emergency generator, backup power strategy or deploying a new, 'high-density', equipment zone into your existing computer room or as simple as deploying an IP-based, KVM system or replacing some access floor panels, KaiZenPH will carry out your project with the same level of professionalism we bring to every project. Our goal is your satisfaction and we understand that means delivering consistent implementation, effective communication and ultimately delivering the project on-time and within budget. The KaiZenPH Data Center Project Management includes:
    • Contractor Management for Data Center Design
    • Data Center Design Commissioning
    • Delivery and Rigging Coordination
    • Equipment Installation Services
    • Data Center Relocation Coordination
  • Application Hosting - The dilemma for most government and private organizations today is the balance between increased IT/internet capabilities and the reduction of costs. One of the many options KaiZenPH provide for its customers is the power to leverage minimal operating costs and minimizing capital expenses without sacrificing enterprise class efficiency. We can host both your non-core and your mission critical applications and your enterprise data. This service offering uses the OPEX business model be it pay-per-use or a yearly license basis. Through this business model, we are able to help you minimize software acquisition and license costs, as well as server and storage investments. We offer the following Application Hosting services for your convenience:
    • E-Commerce Applications
    • E-Business Applications/Corporate Intranets
    • E-Government Applications
    • E-Learning Applications
    • Wireless and Mobile Applications
    • Online Gaming and Entertainment Applications
    • Online Databases
    • Other hosted enterprise applications

Note: Please see our Enterprise Software Section for details of particular application you might be looking for

  • Network Design and Design Management - Local Area Networks (LAN) and Wide Area Networks (WAN) for high-speed wireless or wire-line communication backbones that provide fast, reliable access to data and voice traffic across the entire enterprise.
    • Topology Assessment/Design
    • Server Management/Consolidation
    • Virtualization
    • Backup and Storage
    • Disaster Recovery
    • Security and Risk Management
  • Structured Cabling Planning, Installation, Maintenance, Rehabilitation and Relocation – Installation; relocation; testing, commissioning and certification; and performance of maintenance services on a wide variety of cabling configurations including:
    • Twisted Pair cabling for Telephone Systems/PABX, 10/100BaseT networks including Gigabit Ethernet, Token Ring Networks, and other CAT 5/5e/6 applications.
    • Coaxial cabling for Ethernet and broadband systems.
    • Fiber-optic cabling for all LAN/WAN applications
  • Network Management Services - Our network operations management teams are composed of highly-skilled engineers experienced in a wide variety of Local Area Network/Wide Area Network, wired and wireless environments. Some of our network support capabilities include:
    • Support up to and including 24 hours a day, seven days a week
    • Network support, troubleshooting, diagnosis and disaster recovery solutions
    • Network helpdesks
    • On-site and/or remote network administration
  • Enterprise Network Security – We are committed to the protection our customers' IT infrastructure investments and data assets. Thus we have adopted a continuous program to deploy and implement security measures that comply with the highest industry standards. Our network security capabilities include:
    • Anti-Spyware Technologies
    • Antivirus Solutions
    • Data Encryption Services
    • Firewalls
    • Intrusion Detection
    • Network Intrusion Prevention
    • Penetration Testing
    • 3rd Party Security Products
    • Secure Socket Layer (SSL) and Transport Layer Security (TLS)
  • System Maintenance Services - Proactively identify and address equipment problems before they actually occur to reduce unscheduled downtime. Our Systems Engineers carefully go through each system to detect and correct disk fragmentation, virus infection, memory utilization, network and other performance problems. Systems and peripherals are then thoroughly cleaned. Upon completion, a report is provided to the end user and the system administrator, detailing any problems identified and corrected including helpful usage routines. Some of our capabilities and qualifications include:
    • Guaranteed response and repair times including phone support, on-call, onsite, carry-in and depot programs
    • Service Level Agreement options including 24 hours a day, seven days a week
  • Software and Hardware Installation, Configuration, Testing and Commissioning – We have expert engineers and seasoned technicians adept with the different products of most major IT suppliers/brands be it software, hardware or peripherals. Quality is assured with the assembly, deployment and configuration of your IT inventory

Strategic IT Management Services

 

We help customers realize increased value through implementation of proven best practices for IT asset deployment.

  • Discovery and Analysis – Our team works with you to evaluate the people, processes, and technologies required executing your IT strategy.
  • Requirements Management - We elicit, document, analyze, prioritize and harmonize inputs on requirements and then controlling change and communicating to relevant stakeholders. It is a continuous process throughout a project. A requirement is a capability to which a particular IT project outcome (product or service) should conform
  • Implementation and Change Management - In addition to identifying opportunities, we also work closely with your company’s management team and employees to build solutions that deliver benefits to your workforce, and your bottom line.
  • Customer Support - Comprehensive, high-quality customer support ensures that your specific KaiZenPH product is available and running at peak performance, enabling you to focus on your core business services.
  • Maintenance Services - Receive product upgrades, maintenance releases, and patches, distributed through download or available on CDs.
  • Training Services - Maximize your investment in existing and future KaiZenPH IT asset acquisition. Our training courses are designed to provide the practical knowledge needed to successfully use specific IT assets, and are conducted in either live on site or through web-based classes.
  • Needs Assessment - We determine and address needs, or "gaps" between current conditions and desired conditions, to come up with recommendations for improvement projects in IT training of organizations, It involves identifying material problems/deficits/weaknesses and advantages/opportunities/strengths, and evaluating possible solutions that take those qualities into consideration.